Call Center Rep (Banking/Risk) in Reno, NV at DISYS

Date Posted: 5/31/2018

Job Snapshot

Job Description

Primary Responsibilities:


  • Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.

  • Works with limited instructions on defined risk cases.

  • Makes outbound calls to customers to validate payments transactions.

  • Writes complete, succinct and accurate case notes.

  • Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.

  • Handles questions or escalations on suspected fraud from other business units.

  • Allowed discretion in waiving specific company policies such as pricing and timing.

  • Maintains or exceeds established standards for investigation procedures.

Job Requirements

Qualifications:


  • Experience in risk mitigation within the payments industry (2-4 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts.

  • Excellent research and investigative skills.

  • Proficient use of technology with exceptional internet research skills.

  • Ability to make independent and sound decisions and think on your feet in a dynamic environment.

  • Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.

  • Ability to successfully manage time to meet tight deadlines.

  • A self-starter who works independently and resolves issues with minimal supervision.

  • Excellent interpersonal, written, and verbal communication skills.

  • Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution.

  • Ability to manage multiple priorities in fast paced, high volume environment

  • Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint)

  • Positive attitude and team player

  • Enjoys staying on top of breaking fraud schemes/ trends.

  • CFE certification is a plus!

  • Must be able to work overtime as well as Saturdays and some holidays.

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.

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