Application Support Analyst in Walnut Creek, CA at DISYS

Date Posted: 8/7/2018

Job Snapshot

Job Description

Title: Application Support Analyst

Location: Walnut Creek,  CA

Duration: 6 month contract-to-hire

Rate: $40W2

Shift: 9:30a to 6:30p


DISYS is seeking an Application Support Analyst to provide overall phone and email support for our client’s Physician Scheduling System.  This is a 6 month-contract-to-hire with a reputed healthcare organization that provides excellent benefits.

The purpose of the Application Support Analyst is to provide application and systems support for the Physician and Staff Scheduling System across the entire Northern California region.

This role is also responsible for answering questions related to resetting passwords, how to set up staff and shifts, and to troubleshoot any other questions that the user may have about the systems and its accompany modules.


Responsibilities

  • Support customers on both access and functional questions about the scheduling applications, modules and reports. This would include both the application used to create, edit and maintain schedules as well as the internet application interfaces with Payroll
  • Support requests and resolution will be provided via email.
  • As new applications and modules are developed, the Support Analyst is responsible for becoming an expert
  • on all systems to assist all Business Partners.
  • Investigate and resolve problems related to use of the system
  • Identify solutions to work around open issues / problems per the team’s Regional standards and protocols.
  • Perform research, testing, and recommendations
  • Improve documentation of support policies and procedures
  • Perform quality assurance testing of new software releases as related to the Support Desk
  • Help create, maintain and update job aids and any other documentation for the support team.
  • May require occasional travel to Northern California facility; must be able to travel and go to facility sites as needed.
  • Follows escalation protocol in advising management when needed.
  • Attendance and punctuality are vital for the support desk.  In addition to 9:30am to 6:30pm Monday to Friday, there is a monthly rotation of weekend check ins working remotely from a full hour.

Knowledge and Skills

  • Over 5 years of Tier 1 to Tier 5 support on an application used by customers
  • Fundamental understanding of internet
  • Broad understanding of Microsoft Office products
  • Ability to communicate with a wide variety of people verbally and written
  • Excellent analytical skills
  • Excellent writing skills
  • Skilled at managing multiple priorities and comfortable working in a fast paced, ever changing environment.
  • Process improvement and measurement skills
  • Interpersonal, presentation, communication, negotiations
  • Excellent attention to details with superb follow through
  • Ability to handle fast paced multi-tasking environment
  • Ability to meet timelines and deadlines given
  • Forward thinking in the potential use of future technology
  • Open to change, accepts and champions change, motivates others to do the same

Job Requirements

application support experience

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.