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Help Desk Engineer
Job Snapshot
Category: Information Technology Employee Type: Full-Time
Location: US-VA-Chester Experience: Not Specified

Category: Information Technology
Employee Type: Full-Time
Location: US-VA-Chester
Experience: Not Specified

Job Description
Job Description

Company: Financial Services

Location: Richmond, VA

Job Title: Help Desk Support


Description:


Shift Schedule is attached. Find the best available for the rates.

1 year contract role with potential for extension Candidates must sit onsite in Richmond, VA - Position will start at MDC (Chester, VA) then be moved late 2017/earlier 2018 to Knolls (Glen Allen, VA) 


Training class will start on 8/1/17 and will go live on 9/1/17.

  • Training will be Monday - Friday 8a - 5p*
  • See attachment for shifts/days*

YOU MUST PROVIDE THE CANDIDATE'S SHIFT/DAY AVAILABILITY WITHIN SUBMITTAL COMMENTS

Help Desk Engineer - Level 1

Capital One is seeking a customer service oriented Help Desk Engineer to provide technical support to users in an efficient and accurate manner. You will be considered as the firms front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Capital One associate value is maintained to the standards set forth by the company. Responsibilities:

  • Provide helpdesk support and resolve problems to the end users satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
  • Assist with onboarding of new users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required

Basic Qualifications:

  • High School Diploma, GED, equivalent certification or military experience
  • At least 1 year of help desk support experience
  • Fluent in English


Preferred Qualifications:

  • Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
  • ITIL Certification
  • Mac integrated basics certificate or 1 + year of equivalent Mac support experience
  • 1+ year of experience working with Windows 7 and Windows 10 Operating systems and 1+ year of experience troubleshooting Windows 7 and Windows 10 Operating systems
Job Requirements

Basic Qualifications:

  • High School Diploma, GED, equivalent certification or military experience
  • At least 1 year of help desk support experience
  • Fluent in English
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.
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